Augustana College printing logo

Mental health emergency that requires 911 call

Call 911. The caller should be prepared to provide a location and remain in contact with the dispatcher. If possible, ask if Augustana Security should be contacted to provide assistance. After the call is made, the following should happen:

• A caller should always put his/her own safety first.

• Minimize damage a victim can do to himself/herself by, for example, removing dangerous objects, pills, etc. from vicinity.  

• A caller may not be able to provide personal assistance, but can make sure trained personnel can find the victim.

• If necessary, seek a safe place until trained personnel arrive.

• The caller can attempt to calm the person with words of encouragement or suggestions to sit down, relax and wait for help.

• Do not touch or agitate the victim.