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FAQ - Getting Online

What about networking in the residence halls?

You will need an Ethernet (RJ-45) cable to connect to the internet in their room. These can be purchased beforehand or are available on move-in day. Students living in the residence halls are connected directly into the Augustana network. Students living in campus owned housing connect via a contracted high-speed network provider.

Where is wireless Internet available in the residence halls?

Wireless is available to students in their residence hall rooms or TLA. Even though wireless is provided in a student's residence hall, it is recommended that the student also purchase an Ethernet cable due to the fact that wireless connections are, at times, slower than a wired connection.

Where is wireless available on campus?

Wireless access is available on many locations on campus. A comprehensive list of wireless hotspots on campus can be found here.

Can I bring my own wireless access point or router?

No, now that wireless access is available in all residence halls and TLAs, we no longer allow students to bring routers or access points. For more information, please see the Augustana Wireless Policy. If you have questions please contact Wendy Ramsdale, Student Computing Coordinator via e-mail or phone 309-794-8092 or the ITS Helpdesk at 309-794-7293.

MAC addresses

Why do I need to know my MAC address and how do I find it?

Augustana automatically collects your MAC address during the Network Registration (NetReg) process or you will be denied access, however sometimes you will need to find it manually.

What does a MAC address look like?

A MAC address is a unique combination of twelve letters and numbers. Your MAC address will most likely be formatted in one of two ways:

  1. In groups of two, separated by dashes: 01-2A-34-BC-56-DE
  2. In groups of two, separated by colons: 01:2A:34:BC:56:DE

How can I find my MAC address?

Below you will find instructions for finding MAC addresses for various devices.

Windows 7

  1. Go to the Start menu
  2. Choose Control Menu
  3. Under Network and Internet choose View network status and tasks
  4. Click on the connection type you are looking for (i.e. Local Area Connection/Ethernet or Wireless)
  5. Choose Details…
  6. The “Physical Address” is your MAC address


  1. Go to the  (Apple) Menu at the top left of your screen
  2. Choose System Preferences…
    Under Internet & Wireless, choose Network
  3. Choose your connection (i.e. Ethernet or Airport/Wireless) in the list to the left of the screen
  4. Click on Advanced…
  5. Click on the Ethernet tab
  6. The “Ethernet ID” number is your MAC address


  1. Tap on the Settings icon
  2. Tap on General
  3. Select About
  4. The “Wi-Fi Address” is your MAC address


  1. Go to your phone Settings
  2. Tap on About phone
  3. Tap on Status
  4. You should see your Wi-Fi MAC address listed

Windows Mobile

  1. Start Connection Manager
  2. Launch Wi-Fi
  3. Click Settings
  4. Choose WLAN settings
  5. Choose Connection status
  6. Scroll down to the MAC address

What is a MAC address?

Every networked or internet connected device has a unique MAC address for each type of network connection that it has (i.e. a laptop will have one MAC address for its Ethernet connection and a different one for its wireless connection).

What is the purpose of MAC addresses?

The purpose of the address is so that the hardware can be identified on the network. Unlike IP addresses, which are assigned as a connection is made, MAC addresses are assigned when the hardware is created and are not changed.