Augustana College printing logo

Loan Servicer Information

If a student has borrowed a Federal Direct Loan, the loan is serviced by one of a number of different Service Centers.  If your servicer has not contacted you, please refer to the NSLDS website at to determine who is servicing the loans.  Otherwise students can contact the Research and Customer Care Center at 1-800-433-3243 or email them at  A student's servicer will include one of the following:

Aspire Resources Inc.
Phone:  1-855-475-3335
Web Site:

Phone:  1-800-663-1662
Web Site:

Phone:  1-855-337-6884
Web Site:

FedLoan Servicing (PHEAA)
Phone:  1-800-699-2908
Web Site:

Granite State - GSMR
Phone:  1-888-556-0022
Web Site:

Great Lakes Educational Loan Services, Inc.
Phone:  1-800-236-4300
Web Site:


Phone:  1-888-866-4352
Web Site:

Phone:  1-800-722-1300
Web Site:


Phone:  1-888-486-4722
Web Site:

OSLA Servicing
Phone:  1-866-264-9762
Web Site:

VSAC Federal Loans
Phone:  1-888-932-5626
Web Site:

For a comprehensive look at contact information and office hours for Service Centers go to:

Loan Servicer Contact Information

The Federal Student Aid Ombudsman works with the federal student loan borrowers to resolve loan disputes or problems from an impartial, independent viewpoint.  If there is a problem with your federal student loan(s) that cannot be resolved with the servicer, you should contact the Federal Student Aid Ombudsman at:

U.S Department of Education
Federal Student Aid Ombudsman
830 First Street NE - 4th Floor
Washington, DC 20202-5144

Phone:   1-877-557-2575
Fax:       202-275-0549